Privacy Policy

1. Who We Are

Budhok Educational Agency provides educational consultation, university application support, student admission guidance, and related student services. We help students explore study destinations, prepare application documents, communicate with universities, and follow the progress of their applications.

2. Information We Collect

We may collect personal information when you contact us, submit an application, request consultation, use our website, or communicate with our team or representatives.

• Full name, nationality, date of birth, and contact details.
• Email address, phone number, WhatsApp number, and address.
• Passport information and identification documents.
• Academic records, certificates, transcripts, and diplomas.
• English language test results or other qualification documents.
• Preferred country, university, program, and intake period.
• Application status, admission records, and communication history.
• Payment, invoice, or service-related information when applicable.
• Website usage information such as browser type, pages visited, and device information.

3. How We Use Your Information

We use your information to provide our educational services and support your application process.

• To assess your eligibility for universities and programs.
• To prepare, submit, and follow up on university applications.
• To communicate with students, parents, agents, and partner institutions.
• To provide consultation, updates, reminders, and service support.
• To maintain internal records and application tracking.
• To improve our website, services, and user experience.
• To comply with legal, administrative, or regulatory requirements.
• To prevent fraud, misuse, unauthorized access, or security risks.

4. Sharing Your Information

We may share your information only when necessary to provide our services or meet legal obligations. This may include sharing information with:

• Universities, colleges, language schools, or educational institutions.
• Authorized Budhok staff, agents, and representatives.
• Service providers that help us manage applications, documents, communication, hosting, or email delivery.
• Government authorities, immigration departments, or regulatory bodies where required by law.

We do not sell your personal information to third parties.

5. Student Documents

Because educational applications often require sensitive documents, we take reasonable steps to protect files such as passports, transcripts, certificates, admission letters, and related application records. These documents are used only for educational consultation, application submission, verification, and related service purposes.

6. Data Storage and Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online system, email service, or digital storage method is completely secure. Users should avoid sending unnecessary sensitive information unless required for the application process.

7. Data Retention

We keep personal information only for as long as necessary to provide our services, manage application records, comply with legal obligations, resolve disputes, and maintain business records. When information is no longer needed, we may delete, anonymize, or securely archive it.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information where legally possible.
• Withdraw consent for certain types of processing.
• Ask questions about how your information is used or shared.

Some information may need to be kept for legal, administrative, or application-related reasons.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve performance, understand visitor behavior, and enhance user experience. You can control or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

10. Third-Party Links

Our website may contain links to university websites, partner platforms, social media pages, or external services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

11. International Data Transfers

Since educational applications may involve universities, partners, or service providers in different countries, your information may be transferred, processed, or stored outside your country of residence. We take reasonable steps to ensure that such transfers are handled responsibly and only for legitimate service purposes.

12. Children and Minors

If a student is under the legal age of adulthood in their country, we may require involvement or consent from a parent, guardian, or authorized representative before processing certain information or submitting applications.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business operations. The updated version will be posted on this page with a revised update date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, you can contact Budhok Educational Agency through our official contact channels.